VA backlog in providing benefits longer than publicly adknowledged

In August, the VA’s inspector general said the weight of paper files at the agency’s Winston-Salem, N.C., office had compromised the structural integrity of the building. (Credit: Office of the Inspector General/Department of Veterans Affairs)
The Department of Veterans Affairs has failed to disclose important information to Congress and to the public on the agency’s ability to quickly provide service-related benefits to returning veterans.
Internal VA documents, obtained by the Center for Investigative Reporting and authenticated by the agency, reveal that delays are far longer than the agency has publicly acknowledged. This report from the Center for Investigative Reporting analyzes the documents and probes some of the reasons for the backlogs.
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